Cancellation Policy

This article is intended to provide an overview of cancellation policies from both the Spot Holder and Renter perspectives.

Spot Holder:
If you have offered a spot but your plans change and you need to cancel it, you must do so within 3 business days of the offered week. If you attempt to cancel once within that timeframe, a message will populate informing you that the week cannot be cancelled. Cancellation within the app must be accompanied by an explanation, sent in writing/email to the CDC/SAC administrative staff.

Renter:
You may cancel your rental at any time, however if your cancellation is within 3 business days of the reserved week, you will still be responsible for the payment of the week unless the spot is rented by another renter. Cancellation within the app must be accompanied by an explanation, sent in writing/email to the CDC/SAC administrative staff. Please note that Spot Holders are able to cancel their offered week up until 3 business days before the start date of the offered week. If the spot you have rented is cancelled, Kinderspot will attempt to automatically rebook you into an available spot in the same timeframe. If there is not an available spot, you will receive an email informing you of the cancellation and impacted dates.